Last update [11\/11\/2022]<\/p>\n
Order Processing and Shipment<\/strong><\/p>\n All in-stock items are shipped within 24 to 48 hours from date of purchase. Orders placed on Friday will be processed and shipped the following Monday.<\/p>\n Standard Delivery: Our standard delivery service for the US, Canada, UK, South Africa and Australia is DHL. Standard delivery times are as follows:<\/p>\n Other International Deliveries: The delivery time for international shipments is typically 4-5 days, but can take up to 14-21 days depending upon location. We have a network of international warehouses to help expedite your delivery and utilise local postal systems and couriers for door-to-door service.<\/p>\n Returns<\/strong><\/p>\n Product may be returned for any reason within 30 days of original purchase. In order to request a refund, contact botaani.com\/za Customer Service at 1800-214-4331, or\u00a0email\u00a0support@botaani.com\/za\u00a0to obtain a Return Merchandise Authorisation (RMA) number.<\/p>\n The RMA number must be clearly visible on the exterior of any returned package.<\/p>\n Reimbursement will be issued within a period of 30 days of receipt and will be issued in the same manner as the original payment method.<\/p>\n Please refer to the CONTACT page on our website for more country specific Customer Service numbers and emails.<\/p>\n If the product was purchased directly from a Botaani Distributor, the refund must be processed by that Distributor.<\/p>\n The product must be returned along with the original invoice to the Distributor who will refund the product purchase price.<\/p>\n The Distributor will then return the product to Botaani head office for a replacement product.<\/p>\n If the product was purchased directly from Botaani head office using a Distributor Replicated Website or a Distributor ID number, the refund will be processed by Botaani head office.<\/p>\n\n